Terms and Conditions
Low Cost Tours Pty Ltd, trading as Fernweh Tours, shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control on a tour. We recommend all passengers have travel / health insurance coverage. Low Cost Tours Pty Ltd retains the right to alter routes, itineraries, fares, days of operation or cancel tours in the very unlikely event that unforeseen circumstances occur. The company is a registered tour operator and holds full public liability insurance.
Cancellation / Refund Policy
In the event that you need to cancel your tour, please give us as much notice as you can. We request a minimum of 24 hours notice.
Our tours are guaranteed to run, regardless of numbers booked. Our tours will not be cancelled due to a low number of bookings. We will operate our group tours with a minimum of two guests.
All passengers must be seated and wearing seatbelts when the vehicle is moving at all times.
Alcohol, smoking and food:
The consumption of alcohol is prohibited on the bus.
Smoking is prohibited on the bus
Consumption of food is prohibited on the bus.
Drinking of bottled water is permitted.
Any personal information which is collected as part of the booking process will not be provided to any third party. Email addresses will be retained and used for promotional purposes, directly from our company to our clients. Please note that clients may unsubscribe from any advertising at any time. The advertising highlights discounts, vouchers and offers which may be of interest to our clients in the future. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.
Pick Up Time and Place:
Our tour bus will arrive at your designated pick up address at an advised time. Please note that passengers are responsible for being at the pick up point on time. A period of 5 extra minutes will be allowed before the bus will depart. The driver will endeavour to make phone contact via mobile phone with any passenger who is not at the designated pick up point at the designated time. No refund will be provided to passengers who miss their pick up.
Intoxication / excessive drinking:
Winery staff are required by law to refuse service and the provision of alcohol to any person who is intoxicated as per Responsible Service Of Alcohol laws. Any person who is refused alcohol will not be permitted to consume alcohol for the remained of the tour. No financial compensation applies.
Cleaning / Damages:
We want everyone to have a safe and enjoyable day. Therefore passengers are reminded that any unacceptable behaviour, i.e. verbal abuse or bodily harm, will be treated strictly in accordance with the law; damage fees will apply.
The driver reserves the right to refuse entry to the bus, if any actions are deemed threatening or dangerous to the driver or other passengers. The driver is authorised to have an unruly passenger who is threatening or placing the driver or passengers in a dangerous situation removed. The matter may be reported to the Police or relevant authority if deemed necessary by the driver or management.
A cleaning fee of $200 applies to any passenger who vomits on the bus due to excessive consumption of alcohol. Any deliberate damage to the bus will incur a fee for the cost of replacement / repair of damage caused, at managements discretion.
Payment for a tour is accepted on the day of the tour with either cash or visa/mastercard.